Donations refund policy

Penington Institute Donations Refund Policy


This policy is applicable to all donations made to Penington Institute, including the YEAH program owned and operated by the Penington Institute.

Penington Institute has developed an online donation refund policy as part of our commitment to honouring and respecting the financial contributions that people make to us. We recognise the importance of donations and want to ensure we establish appropriate principles of transparency and fairness regarding the management of donation refunds.

This policy outlines the circumstances under which Penington Institute will refund an online donation.

Policy statement

Penington Institute assumes that anyone wishing to donate funds has considered their decision to donate before donating to us. We also assume that appropriate care is undertaken to provide accurate information (both personal and financial) when undergoing an online donation transaction via Penington Institute website.


Under this policy, Penington Institute will endeavour to refund donations in accordance with the following principles:

  • if a genuine error is made in making online donation;
  • if the donor changes their mind about the donated amount;
  • if a transactional error has been made within our financial institution(s).

Refunds process

Penington Institute will honour all requests for refund that are made in writing within 28 business days of the date the donation was made.

The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, ID, tax invoice number and the nature of the error.

If the donation was specifically made for the YEAH program operated by Penington Institute, please clearly state this in your correspondence.

Requests for refund can be sent by email or post to:


Post: Attention: CEO

Penington Institute

95 Drummond Street

Carlton Vic 3065


Penington Institute will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however we are under no obligation to give refunds, and the final decision to refund online donation transactions, will be at Penington Institute’s discretion.